Maintenance Coordinator

2 weeks ago

Woodham Ferrers, Essex, United Kingdom Mainstay Facilities Full time

### Job Title: Scheduler

#### Job Summary

We are seeking a skilled Scheduler to join our team at Mainstay Facilities. As a Scheduler, you will play a vital role in assisting the operations team in delivering reactive, planned, and void maintenance.

#### Key Responsibilities

* Ensure all activities and contracts are delivered within the timescales provided while providing excellent customer service through liaison with on-site teams.
* Manage operative diaries, liaise with families to rebook appointments, and manage all jobs in progress.
* Update systems within prescribed timescales and utilize them to their full capability to ensure maximum efficiency.
* Coordinate the delivery of customer solutions and administer customer feedback.
* Support resource planning, confirm holiday rotas, and highlight potential additional resource requirements.
* Promote customer service excellence to deliver a positive and caring customer experience.
* Maintain a daily relationship between the Regional Service Centre and on-site teams.
* Run reports and maintain all system information and data.
* Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent.

#### Requirements

* Scheduling experience within a planned and maintenance environment.
* Awareness of safe working within a facilities management or building environment.
* Experience of working accurately to timescales and providing customer service excellence.
* Intermediate/Advanced Excel & Microsoft packages.
* Experience of working accurately to deadlines in a pressurised environment.

#### What We Offer

* Up to 6% contributory pension scheme.
* 25 Days annual leave.
* Volunteer leave.
* One paid professional subscription.
* Life Assurance Policy.
* Employee discount and reward schemes.
* Training opportunities and qualifications within a supportive environment to ensure career progression.

#### How to Apply

If you are interested in this position, please contact Mainstay Recruitment.