IT Infrastructure Engineer
5 days ago
About the Role:
We are seeking an experienced IT Infrastructure Engineer to join our team at New City College. This is a fantastic opportunity for someone who is passionate about delivering exceptional technical support services and contributing to the success of our college.
Job Summary:
The successful candidate will be responsible for providing 3rd line technical support for all systems, including VOIP Telephony systems and Macs, to college IT system users and escalating support to IT systems engineers as required.
Key Responsibilities:
- Implement and maintain robust security protocols using WSUS and antivirus software
- Configure and manage VMWare ESXi/vServer 6+, Active Directory, and group policy
- Provide expert-level support for Apple Mac iOS, Jamf Pro, and Apple Remote Desktop
- Develop and maintain documentation for technical procedures and standards
Requirements:
- A-level standard or equivalent education
- MCSE certification or working towards attainment
- ITIL Foundation certification beneficial but not essential
- Excellent customer-facing skills
- Ability to work under strict guidelines with high attention to detail
- Strong organisational and time management skills
- Excellent oral and written communication skills
- Self-motivation with flexibility to work as part of a team
What We Offer:
- Pension scheme: New City College provides a career average pension scheme for all staff
- Accessibility: All college sites are easily accessible by wheelchair users and public transport
- On-site facilities: Free access to on-site gym facilities and subsidised food/drinks
- Staff development: Five CPD days per year with industry-standard facilities and collaborative environment
- Financial perks: Interest-free loans for annual travel season tickets and health cash plan
- Discounts: Save money on daily expenses, shopping, dining out, DIY, and travel
- Technology access: Office 365 and Adobe Suite available for personal devices
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