Senior Customer Advocate

6 days ago


Marlow, United Kingdom SAS Full time
About the Role
We're looking for a highly skilled Senior Customer Success Manager to join our team at SAS. As a leader in data and AI, we inspire customers worldwide to transform data into intelligence. In this role, you will be responsible for establishing relationships with our customers and driving adoption of our software and solutions.

Your Key Responsibilities
Develop strong customer advocates across all levels of the organization, becoming a trusted advisor to our customers. Jointly define success with customers to manage software adoption and exceed expectations. Work with SAS stakeholders to develop comprehensive adoption plans and provide key business insights for data-driven decision-making. Build reports and analytics to help make informed decisions.

What You'll Need
Previous experience in a similar role within the technology/software industry. Ideally a bachelor's or master's degree in a technical or business subject, or equivalent qualification. Knowledge of Data Management, Analytics, and/or AI (Artificial Intelligence). Technical knowledge of SAS is a distinctive advantage. Ability to travel to client meetings. Estimated salary: $120,000 - $150,000 per year.

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