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Business Performance Specialist

2 months ago

London, Greater London, United Kingdom Bank of America Full time
Information Management Consultant - Institutional Retirement Onboarding QA

At Bank of America, we strive to deliver exceptional financial services through our team's expertise. As a key member of our team, you will be responsible for managing complex financial and client information, ensuring accuracy and compliance with established guidelines and procedures.

Key responsibilities include:

  • Performing complex activities supporting the assignment, sourcing, gathering, furnishing, and movement of financial and client information and data.
  • Leading end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk.
  • Driving execution of complex financial and non-financial client transactions.
  • Performing quality assurance reviews, testing, and training to ensure high performance accuracy of performance metrics and quality standards.
  • Supporting risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.

Requirements:

  • 3+ years of experience in Retirement Operations or a relevant field.
  • Ability to work well with other business teams.

Shift: 1st shift (United States of America)