Retail Sales Administrator

4 weeks ago


Epsom, Surrey, United Kingdom Reed Full time
Key Responsibilities:

The successful candidate will be responsible for providing exceptional customer service and sales support in a high-end retail environment.

Key responsibilities include:

  • Assisting clients with jewellery purchases and repairs
  • Booking in jewellery repairs
  • Assisting with email and telephone inquiries
  • Maintaining packaging supplies
  • Writing letters on behalf of the owner
  • General office duties
  • Post office runs
  • Maintaining the display cabinets in the showroom
  • Shared responsibility of maintaining the showroom
  • Take responsibility for own work and projects
Sales Responsibilities:

The ideal candidate will have the ability to learn jewellery technicalities and provide reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders.

Key sales responsibilities include:

  • Greet and serve customers, providing a friendly service and delivering a memorable experience in-store, over the phone, and via email
  • Able to learn jewellery technicalities
  • Help display stock as directed
  • Contribute to the shop reaching its monthly and annual sales targets
  • Provide reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders
Requirements:

The successful candidate will have:

  • Previous retail experience
  • Clear written and spoken English

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and sales support in a high-end retail environment.



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