Shift Leader

2 days ago

Leicester, Leicester, United Kingdom Dallas Holdings - Pret A Manger Full time
Role Overview

The ideal candidate will have experience in a supervisory role and a passion for coaching and developing the skills of a team. They will be responsible for leading the front of house team to ensure exceptional customer service, efficient service delivery, and a consistently high standard of food quality.

Main Responsibilities
  • Support and coach the team to ensure they reach their potential
  • Lead by example and demonstrate a commitment to delivering exceptional customer service
  • Assign duties amongst team members to match individual productivity rates, skill sets, and current responsibilities
  • Coach the team for good performance by offering regular feedback and praises
  • Empower the team to deliver engaging 'Joy of Pret' activities
  • Ensure the team consistently follows the 6 Key Points of Service
  • Follow the MBWA principles
  • To ensure all Marketplace orders are prepared promptly and accurately
  • To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
  • Ensure How to Cards are used and followed consistently to deliver Pret standards
  • To ensure no Made to Sell (MTS) rejects are on display in our Langars
  • To continually develop the teams knowledge about the quality of our food and coffee
  • Ensure our Barista Prepared Drinks are made by trained employees consistently and to the highest standard
  • Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
  • To ensure the shop is clean, safe, and the equipment is always well maintained
  • Follow the Managing by Walking Around (MBWA) principles proactively monitoring Pret Standards and seeing the shop through the customer's eyes
  • To demonstrate due diligence and report and escalate any quality issues
  • To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
  • Carry out ordering accurately and in line with the business needs
  • Lead, monitor and follow up on Mystery Shopper requirements
  • To ensure good stock control by following the 7 Steps of Unaccounted
  • To ensure Pret's Financial Standards are always followed to minimise risks and ensure team safety
  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
  • Support the execution of successful food launches
  • Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
  • To support Marketplace opportunities

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