Technical Pod Lead Specialist

2 days ago


Bristol, Bristol, United Kingdom TLT LLP Full time
About the Job

TTL LLP is a fast-paced, fast-growing law firm that helps clients stay one step ahead. We are seeking a Technical Pod Lead Specialist to join our IT team in Bristol. The successful candidate will be responsible for leading and managing a small team of Tech Experts, providing exceptional customer service and support to our employees.

Key Responsibilities

The key responsibilities of this role include:

  • Managing a small portion of the IT Service Desk Team, providing first and second line support services within core service hours, plus out-of-hours emergency first and second line support.
  • Delivering support, maintenance, and troubleshooting of all applications, IT services, and end-user compute and back-end infrastructure.
  • Providing line management for a small number of Tech Experts to ensure that all IT-related issues are dealt with efficiently and expediently.
Your Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of two years' experience of working in a similar position leading and managing a small team of Tech Experts.
  • Excellent customer service and communication skills.
  • Ability to remain calm under pressure.
  • Attention to detail.
  • Excellent troubleshooting and problem-solving skills.
Benefits

We offer a competitive salary of £50,000 - £60,000 per annum, depending on experience. You will also receive access to an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. In addition, we have a progressive fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm.


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