Retail Sales and Customer Service Lead

6 days ago


Clifton, York, United Kingdom Austin Fraser Full time

Austin Fraser is seeking a Retail Sales and Customer Service Lead to join their team in York. This exciting opportunity offers a unique chance to work with a successful Storage business, providing accessible storage solutions to businesses and individuals.

Job Summary:
  • Lead the sales and customer service efforts, driving store success and delivering exceptional customer experiences
  • Manage day-to-day store operations, including customer service, sales, and administrative tasks
  • Develop and maintain strong relationships with customers, providing tailored solutions to meet their storage needs

Responsibilities include deputising for the Store Manager, ensuring the store runs smoothly, and following up on website enquiries. Additionally, you will be responsible for administration tasks, opening and closing the store, and up-selling accessory items.

Requirements:
  • Proven experience in sales or retail, with a focus on customer satisfaction and store operations
  • Excellent customer service skills, with the ability to build rapport and trust with customers
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders
  • Able to work independently and as part of a team, prioritising tasks and managing multiple responsibilities
Benefits:
  • Salary scale: £24,000 (basic) + £6,000 (additional bonus - paid monthly and quarterly)
  • Career progression opportunities
  • Competitive holiday package, including 20 days annual leave (rising by one day per year up to a maximum of 25 days)
  • Range of employee benefits, including health insurance, pension scheme, life assurance, and cycle to work scheme


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