IT Director

Seeking a seasoned IT professional to lead the transformation of our IT function in a 100-user law firm. Reporting directly to the Board, you will develop and deliver the IT strategy, manage and develop the 3 IT staff, support the IT infrastructure, and foster a continuous improvement mentality in the team.

This is an opportunity to really make a difference and transform the way technology is delivered and supported at the firm, applying best practice methods and processes where needed.

• Work closely with the board to agree and deliver the IT strategy and policies, within an agreed budget.
• Manage and support the IT infrastructure, including networks, servers, operating systems, and cybersecurity initiatives.
• Manage the first- and second-line support team, acting as the escalation point for second- and third-line issues and fostering a customer-focused culture.
• Manage and work closely with the Applications and Data Manager to deliver a joined-up IT service.

• Ensure the IT service meets business goals and customer expectations.
• Set and monitor SLAs, KPIs, and service performance for continuous improvement.

• Manage incident and problem resolution, supplier relationships, and service availability.

• Act as the main contact for IT issues, manage escalations, and ensure customer satisfaction.

• Develop and manage IT project plans.
• Lead projects, ensuring they are delivered on time and within budget.

Key technologies include MS Windows 10/11, MS Server 2016/2019/2022, Active Directory, Networking & Comms, DNS, DHCP, GPO, RDS Server, PowerShell, Microsoft 365 Administration, Entra, InTune, and various IT Security products.

If you are currently in an IT Operations Management or Head of IT role and are interested in this opportunity, please apply with your CV.