Technical Support Specialist
4 weeks ago
An internationally renowned company is seeking a Support Technician with Spanish & Italian language skills to join their team on a full-time, permanent basis.
As a Support Technician, you will be responsible for resolving technical issues, answering product-related queries, and ensuring an exceptional customer experience in both languages.
Key responsibilities include:
- Performing triage to identify product requirements, ensuring accurate and timely delivery to customers in Spanish & Italian
- Providing technical support by diagnosing issues and coordinating necessary parts orders
- Organising field dispatch of engineers, ensuring they arrive with the correct parts and skills to resolve issues on-site
- Escalating unresolved issues to the dedicated team and updating all documentation accurately within the system
The ideal candidate will have a proven track record of success working within a product support or customer service role, possessing excellent communication skills and being an excellent team player.
In return, the company is offering a competitive salary and a range of company benefits.
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