Tenancy Sustainment Officer

4 days ago


Redditch, Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full time

In this challenging yet rewarding role as Tenancy Sustainment Officer, you will form part of our dedicated team at We Manage Jobs (WMJobs). Your focus will be on ensuring that our tenants maintain their tenancies by addressing potential issues before they escalate.

The estimated salary for this position is between $65,000 and $85,000 annually. Key aspects of the job include:

  • Identifying areas where prevention measures can be implemented to reduce debt and maintain tenancies.
  • Collaborating with various stakeholders to develop effective solutions.
  • Engaging with tenants to address rent and debt-related queries.
  • Meeting performance targets and contributing to the overall success of our housing services department.

This role demands strong skills and expertise in:

  • Effective communication and problem-solving.
  • An understanding of the welfare benefits system.
  • A minimum of three years' experience in housing revenue management or a related field.

Benefits package includes:

  • Pension plan.
  • Comprehensive annual leave allowance (25 days + bank holidays, pro-rata).
  • Adaptable work arrangements and confidential access to Employee Assistance Programme.
  • Exclusive access to our employees' benefits portal.


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