Technical Support Specialist

3 days ago


Barnstaple, Devon, United Kingdom JTR Agency Full time

We are seeking a highly motivated individual to join the JTR Agency team as a Technical Support Specialist. This role involves engaging with customers using various communication channels, including CRM's, telephone, and face-to-face interactions.

The ideal candidate will have a passion for technology and a desire to learn new technologies. They should possess high motivation and be able to work independently and as part of a team.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Key Responsibilities:

  • Assisting with new projects
  • Monitoring and maintaining mobile, voice, and data networks
  • Identifying and resolving network problems with customers and colleagues
  • Building good relationships and providing excellent customer service
  • Logging and keeping records of customer queries
  • Working with networks and suppliers to identify and report issues
  • Keeping ticketing systems up to date and customers informed

Required Skills and Qualifications:

  • A degree in a related field or equivalent experience
  • Proficiency in Microsoft products
  • Analytical and methodical problem-solving skills
  • Good communication and record-keeping skills


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