IT Support Engineer

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Cameron Clarke Associates Full time

About the Role:


We are seeking a highly motivated and experienced IT Support Engineer to join our IT Department at our head office in Middlesbrough. As an IT Support Engineer, you will be responsible for providing technical assistance and support to our group of companies. You will work as part of a dynamic team to resolve IT issues, continuously monitor and maintain systems and networks, and liaise with internal staff to log and resolve issues efficiently.


Key Responsibilities:



  • Support and maintain end-user IT systems within the group
  • Continuously monitor and maintain systems and networks
  • Liaising with internal staff to log and resolve issues efficiently
  • Responding to requests for support from internal users (via tele, email and helpdesk)
  • Installing and updating software from our Inventory/Deploy application
  • Patching end-user machines
  • Other software updates when required
  • General I.T Repairs and maintenance
  • Basic Tele PBX adding users/updating handsets
  • Basic networking for office moves or new users
  • Using Microsoft Office tools to view and update documentation
  • Occasional out-of-hours support or maintenance to meet business needs

Requirements:



  • 2 Years of Technical Experience
  • Advanced knowledge of Microsoft Office products - Word, Excel, PowerPoint etc
  • Knowledge of Microsoft 365 Tenant administration
  • Fundamental knowledge of IT hardware and software troubleshooting
  • Ability to quickly learn/adapt and solve problems
  • Knowledge of networking, VLANs, Basic Configuration
  • VMWare
  • Server/Storage administration
  • Firewall configuration
  • Mitel Tele Systems
  • SQL
  • RMM Software

What We Offer:



  • Various Pension Schemes
  • Private Health Cover, with access to a Digital GP
  • Death in Service Benefit
  • 33 days holiday per annum, Including bank holidays
  • A supportive and collaborative work environment
  • Excellent office facilities on a site with 24 hr security
  • Secure onsite parking
  • Opportunities for career development and progression within a global company
  • Comprehensive training
  • Employee assistance program and well-being initiatives

Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility.



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