Customer Support Team Lead
3 weeks ago
About the Role
We are seeking an experienced Customer Support Team Lead to join our Planning and Business Services Team at Gentoo Group. This role will involve leading our Customer Support team to effectively manage the delivery of front-line customer support services, ensuring the productivity and effectiveness of the support team.
Key Responsibilities
- Manage end-to-end processes to ensure they are up to date, documented, and followed.
- Collaborate with subject matter experts to improve ways of working and customer service.
- Ensure resources are effectively managed to facilitate the delivery of front-line customer support services.
- Complete regular people management activities, including team meetings, 121s, and performance management.
- Support colleagues to achieve personal and business objectives.
Requirements
- Experience working in a performance-driven, fast-paced customer-focused environment.
- Proven experience of working collaboratively and building positive working relationships.
- Management of up to 15 team members.
- Excellent communication, organisational, and people skills.
- Ability to analyse data and use it to inform and deliver service transformation and improvements.
What We Offer
- 31 days paid holiday (pro rata) - plus bank holidays.
- 12.30 pm finish on a Friday.
- Free parking.
- Access to private healthcare via a Health Cash Plan scheme.
-
Customer Support Team Lead
3 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Group Full timeAbout the RoleWe are seeking an experienced Customer Support Team Lead to join our Planning and Business Services Team at Gentoo Group. This role will involve leading our Customer Support team to effectively manage the delivery of front-line customer support services, ensuring the productivity and effectiveness of the support team.Key ResponsibilitiesManage...
-
Customer Support Team Lead
3 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Full timeAbout the role:We are seeking an experienced Customer Support Team Lead to join our Planning and Business Services Team at Gentoo. As a key member of our team, you will be responsible for leading our Customer Support team to effectively manage the delivery of front-line customer support services. This will involve managing call queues, maximising...
-
Customer Support Team Lead
3 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Group Full timeAbout the RoleWe are seeking an experienced Customer Support Team Lead to join our Planning and Business Services Team at Gentoo Group. This role will involve leading our Customer Support team to effectively manage the delivery of front-line customer support services, managing call queues and maximising the productivity and effectiveness of the support...
-
Vista - Customer Service Team Lead
2 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleHays Travel is seeking a highly motivated and experienced Team Lead to join our Vista Sales Call Centre team. As a Team Lead, you will be responsible for managing a team of agents, providing coaching and development, and driving exceptional customer service.Key ResponsibilitiesSupervise and lead a team of sales agents to achieve targets and...
-
Retail Team Lead
2 weeks ago
Sunderland, Sunderland, United Kingdom Deichmann Full timePurpose: We are seeking an enthusiastic and passionate Retail Supervisor to join our team in Sunderland. You will be offered a competitive hourly rate of up to £12.64 per hour + non contractual, hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping...
-
Workshop Team Lead
4 weeks ago
Sunderland, Sunderland, United Kingdom Halfords Full timeWorkshop Controller Job DescriptionAs a Workshop Controller at Halfords, you will be responsible for the smooth operation of our Workshop team. This role involves supervising a team of technicians, allocating jobs, and ensuring the team is focused on delivering exceptional customer service.Key Responsibilities:Supervise and motivate the Workshop team to...
-
Workshop Team Lead
4 weeks ago
Sunderland, Sunderland, United Kingdom Halfords Full timeWorkshop Controller Job DescriptionAs a Workshop Controller at Halfords, you will be responsible for the smooth operation of our Workshop team. This role involves supervising a team of technicians, allocating jobs, and ensuring the team is focused on delivering exceptional customer service.Key Responsibilities:Supervise and motivate the Workshop team to...
-
Workshop Team Lead
3 weeks ago
Sunderland, Sunderland, United Kingdom Halfords Full timeWorkshop Controller Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Workshop Controller to join our team at Halfords. As a Workshop Controller, you will be responsible for the smooth running of the Workshop team on a day-to-day basis and have supervisory responsibility.Key Responsibilities:Allocate jobs to the Workshop team...
-
Electrical Team Lead
4 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Group Full timeAbout the RoleGentoo is a values-led, charitable organisation that provides a place for people to call home. Our vision is to create a society where everyone has a good quality home they can afford. We're seeking an Electrical Team Lead to manage and deliver our 5-year domestic EICR programme and associated remedial works, ensuring a high-quality service for...
-
Procurement Team Lead
4 weeks ago
Sunderland, Sunderland, United Kingdom BAE Systems Full timeJob Title: Procurement Team LeadWe are seeking a highly skilled Procurement Team Lead to join our Sensors Procurement Team at BAE Systems. As a key member of our team, you will be responsible for managing a team of buyers, including competencies, development, training, and reporting.Key Responsibilities:Manage supplier relationships and be the primary...
-
Customer Support Specialist
2 months ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Sunderland, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Support Specialist
2 months ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Sunderland, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Workshop Team Lead
3 weeks ago
Sunderland, Sunderland, United Kingdom Lookers Full timeJob SummaryWe are seeking a highly skilled and experienced Workshop Controller to join our team at Lookers Wearside Audi. As a Workshop Controller, you will be responsible for the day-to-day running of the workshop, ensuring that our service and repair technicians achieve their daily targets.Key ResponsibilitiesSupervise and motivate our team of technicians...
-
Virtual Contact Centre Team Lead
2 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob OpportunityAs a Virtual Contact Centre Team Lead at Hays Travel, you will be responsible for leading a team that fulfils customer enquiries generated by our websites and social media platforms.Main ResponsibilitiesManage day-to-day performance and productivity of a busy sales teamPerform regular motivational performance reviewsLead by example in personal...
-
Sunderland Support Assistant
2 weeks ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently seeking a Relief Support Worker to join our team in Sunderland, Tyneside, supporting service users with learning disabilities and mental health support needs related to communication.As a Relief Support...
-
Compassionate Support Professional
2 weeks ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in the UK.We are seeking warm, caring, and compassionate individuals to empower people with various care needs to live independent and fulfilling lives....
-
Relief Support Worker
2 months ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Sunderland, Tyneside.We are seeking warm, caring, and compassionate individuals to empower people with a range of care needs to live independent and...
-
Relief Support Worker
2 months ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Sunderland, Tyneside.We are seeking warm, caring, and compassionate individuals to empower people with a range of care needs to live independent and...
-
Relief Support Worker
2 months ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Sunderland, Tyneside.We are seeking warm, caring, and compassionate individuals to empower people with a range of care needs to live independent and...
-
Relief Support Worker
2 months ago
Sunderland, Sunderland, United Kingdom Creative Support Full timeCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Sunderland, Tyneside.We are seeking warm, caring, and compassionate individuals to empower people with a range of care needs to live independent and...