Transport Coordinator

2 weeks ago


Stevenage, Hertfordshire, United Kingdom NJR Recruitment Full time
Transport Administrator

We are seeking a highly organized and detail-oriented Transport Administrator to join our team at the Stevenage site. As a key member of our logistics team, you will play a crucial role in ensuring the smooth movement of goods and providing exceptional customer service.

Key Responsibilities:
  • Collaborate with the First Line Manager to coordinate the movement of goods, ensuring timely pickups and deliveries.
  • Utilize Transport Management Systems to track transportation routes and communicate effectively with drivers and delivery personnel.
  • Provide support to the compliance team to ensure the safe and legal transportation of goods.
  • Deliver exceptional customer service by promptly addressing inquiries, resolving transportation-related issues, and maintaining positive relationships with drivers, colleagues, and clients.
  • Respond to unforeseen transportation challenges and implement effective solutions to minimize disruptions and maintain high service levels.
  • Assist the Transport Department with all elements of customer service, including measuring and reporting customer service levels against agreed targets.
  • Communicate and escalate any delivery issues.
  • Communicate with drivers and ensure all paperwork is correct.
  • Assist with investigations to resolve all queries relating to deliveries.
  • Assist with agency drivers and TMS systems.
  • Perform other reasonable tasks as required by your line manager.
Requirements:
  • Experience in a similar role with knowledge of Transport Management Systems.
  • Excellent interpersonal skills.
  • Experience working with customer-specific KPIs.
  • Excellent IT skills, good verbal and written presentation skills, and confidence in dealing with operations and customers.

If you are a motivated and organized individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.


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