Senior CRM Support Specialist
1 week ago
The University of Reading is seeking a skilled CRM Support Analyst to join its CRM Team. As a key member of the team, you will play a crucial role in providing support to the Dynamics 365 CRM Re-Implementation project.
Key Responsibilities- Provide application support to a large user base of Dynamics CRM users.
- Administer Microsoft Dynamics 365, preferably in a cloud-based environment.
- Work with business users and partners to deliver a quality solution that meets the current and evolving needs of the University.
- Configure and customize Dynamics 365 applications using Power Platform, including PowerApps, Power Automate, and Power BI.
- Develop and maintain comprehensive documentation for system configurations, customizations, and development processes.
- Conduct end-to-end testing and training of end users.
- Create dashboards and manipulate data.
- Work in an Agile environment.
- Collaborate with the Higher Education Institution team.
The University of Reading is an exciting and vibrant place to work, offering a wide range of opportunities and a generous holiday allowance. We are committed to diversity and inclusion, supporting the Athena SWAN Charter and the Race Equality Charter.
We welcome applications for job-share, part-time, and flexible working arrangements. If you are a skilled CRM Support Analyst looking for a new challenge, we encourage you to apply.
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