Service Delivery Excellence Lead

1 day ago


Slough, Slough, United Kingdom Tria Full time
Join Our Team
We are currently seeking an experienced IT Service Delivery Manager to lead the transformation of IT services at Tria. In this critical role, you will be responsible for implementing ITIL-driven best practices, streamlining processes, and reducing incidents to establish a proactive, high-performing IT service function.

Key Performance Indicators:
  • Establish a clear vision for IT service transformation.
  • Develop and implement effective process designs with SLAs, OLAs, and KPIs.
  • Reduce incident rates through proactive analysis and prevention.
  • Mentor and develop the IT team for long-term sustainability.
  • Implement ITSM tools and maintain comprehensive documentation.

Tria provides a competitive compensation package up to 470/day, reflecting the value we place on your expertise. As you join our collaborative team, you will have the chance to shape the future of our IT services, foster innovation, and drive business growth.

About the Role:
This is a unique opportunity to lead IT service transformation at Tria, leveraging your expertise in ITIL v3/v4 frameworks, leadership, and stakeholder management. With a focus on collaboration, innovation, and results-driven performance, you will play a vital role in shaping our IT services and driving business success.

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