Customer Support Analyst

2 weeks ago


London, Greater London, United Kingdom Gowling WLG Full time

Gowling WLG is looking for a Customer Support Analyst to join their Service Delivery team in London.

The successful candidate will be responsible for providing technical support to business users across all functional areas of the firm.

Job Description

The main purpose of this role is to provide 1st and 2nd line technical support to business users across all functional areas of the firm.

This involves responding to user queries and help requests, gathering information regarding incidents or issues and resolving them as quickly as possible.

  • Maintain detailed records of user issues with software and hardware to enhance the BIS knowledge base.
  • Deploy new equipment and solutions to business users.
  • Contribute to the identification, implementation, and deployment of new business solutions.
  • Provide in-depth operating knowledge in at least one of Gowling WLG's core technology platform areas.

The ideal candidate will have experience working as a support analyst within the legal profession or other professional services organisations, demonstrating expertise in working with a range of technologies, especially the Microsoft Technology stack.

Key skills and qualifications include:

  • IT and business user experience, with sensitivity and commitment to business problem-solving.
  • Understanding service management principles.
  • Expertise in operating with one or more of Gowling WLG's core technology platform areas.
  • Excellent written and verbal communication skills.
  • Able to work efficiently and effectively under pressure.

The salary for this position is £38,000 - £50,000 per annum, depending on experience.



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