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Service Operations Manager

2 months ago

Harlow, Essex, United Kingdom Mosaic Recruitment Ltd., Full time
Job Title: Service Manager

Location: Harlow

Salary: £35,000 per annum to be reviewed after a 6-month probation period

Hours: with some flexibility around these hours.

Benefits: Onsite parking, healthcare coverage, 23 days annual leave plus bank holidays

About the Role

Mosaic Recruitment Ltd. is seeking a dedicated Service Manager to play a pivotal role in managing and overseeing the daily operations of our busy department.

This includes supervising a team of 4 administrative staff, 6 field service technicians, and various subcontractors.

Key Responsibilities
  • Team Management: Lead and supervise 4 admin staff, 6 field service technicians, and subcontractors, ensuring effective coordination and daily productivity.
  • Job Scheduling: Ensure that all Planned Preventative Maintenance (PPM) jobs are raised, checked by Accounts, and scheduled promptly.
  • Job Allocation: Manage the allocation and processing of Brewery jobs, including Purchase Order requests, to ensure timely and accurate handling.
  • Client Portal Management: Maintain and update Client Portals to reflect current information and status.
  • Division Efficiency: Oversee the efficiency of the Freshwater Division, ensuring invoicing, quoting (if applicable), updating, and replanning are conducted effectively.
  • Invoice and KPI Targets: Achieve daily and monthly invoice targets and ensure Key Performance Indicators (KPIs) are met consistently.
  • Work Allocation: Ensure that all technicians, whether internal or subcontracted, have sufficient work on a daily basis.
  • Subcontractor Management: Keep the subcontractor spreadsheet up-to-date and manage subcontractor relationships effectively.
  • Job Logic Review: Regularly review job sites on Job Logic to determine attendance requirements and manage date reinstatements.
  • Inbox Management: Oversee the service inbox, ensuring it is managed and maintained efficiently.
  • Stock Transfer Requests: Verify that all Stock Transfer Requests are correct and timely, capturing any additions.
  • Payment Certificates: Manage monthly payment certificates from Client Portals, ensuring accurate and timely processing.
Requirements
  • Experience: Prior supervisory experience is essential, with a proven track record in a similar role.
  • Technical Knowledge: Knowledge of Job Logic and SAP is preferable but not essential.
  • Skills: Strong verbal and written communication skills, a can-do attitude, and the ability to work effectively under pressure.
  • Attributes: Excellent organisational and time management skills with a focus on detail and accuracy.