Heritage Site Operations Manager

2 months ago


Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time
About the Role

The Heritage Site Manager will be responsible for leading and managing all site operations at one of Leicestershire County Council's Heritage Sites. The purpose of this role has three discrete elements:

  • To line manage a large team of staff at the defined heritage site, ensuring outstanding customer service is delivered at all times.
  • To manage the site, ensuring that it is well maintained and provides an enjoyable environment for visitors and customers.
  • To promote innovation and creativity that can contribute to increased income generation.
About You

The ideal candidate will have:

  • Significant experience of working within retail, catering, private hire, and visitor management.
  • Able to lead and inspire others to deliver an excellent museums and galleries service within a context of shrinking resources and competing priorities.
  • A full and sound understanding of all statutory and legal requirements related to the safe management of occupied and functional commercial and heritage Grade 1 listed buildings, including H&S & EA.
  • To ensure delivery of outstanding customer service to all visitors and customers.
  • Ability to work effectively within a highly pressurized environment, where priorities and deadlines are subject to change.
  • Able to work across all museum sites, including evenings, weekends, and bank holidays, taking responsibility for being on call as required.
What We Offer

Leicestershire County Council offers a range of benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

We are looking for people who are innovative, driven, and committed to serving and improving our community. If you are passionate about making a difference, we want to hear from you.



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