User Researcher

4 weeks ago


London, Greater London, United Kingdom Starling Bank Full time

About the Role


We are seeking a skilled User Researcher to join our Product team at Starling Bank. As a User Researcher, you will be responsible for conducting research to understand the needs and behaviors of our customers, and using this insight to inform the development of our products.



Key Responsibilities


  • Conduct user research to gain a deep understanding of our customers' needs and behaviors
  • Use this insight to inform product development and improve the customer experience
  • Work closely with the product team to identify and shape research initiatives that fuel ideation and evaluate product experiences
  • Develop and maintain a deep understanding of the banking habits and attitudes of people in the UK
  • Communicate actionable and impactful research findings to stakeholders


Requirements


  • Experience with both generative and evaluative research, including qualitative and quantitative methods
  • Proven ability to communicate complex research findings to stakeholders
  • Ability to work collaboratively with cross-functional teams to identify and prioritize research initiatives
  • Strong analytical and problem-solving skills
  • Experience with user research tools and methodologies


What We Offer


  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including 25 days' holiday and a generous pension scheme
  • Flexible working arrangements to support work-life balance


About Us


At Starling Bank, we're on a mission to radically reshape banking. We're a team of talented individuals who are passionate about creating innovative products and services that make a real difference to our customers' lives.


We're proud to be an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about user research and want to be part of a dynamic and innovative team, we'd love to hear from you.


Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.



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