Change & Asset Management Specialist
2 weeks ago
Role Overview
The Change & Asset Analyst will play a crucial role in supporting the Digital, Data and Technology (DDaT) department in transforming and supporting all of the force's digital technology needs.
The successful candidate will be responsible for providing excellent IT customer services, effective end-user communication, and monitoring user satisfaction.
Key Responsibilities
- Provision of IT customer services across the force
- Effective end-user communication and monitoring user satisfaction
- Managing complaints and providing first/second-line support
- Service desk and problem/incident resolution
- Remote user support and understanding customer needs
- Asset management and service transition
Requirements
- Demonstrable knowledge of compliance and software/hardware asset management
- Good knowledge of software asset management and CMDB tools
- Experience interpreting licensing terms and conditions
- Experience in a similar role and excellent communication skills
- IAITAM certification or equivalent
Benefits
- Flexi-time and pension scheme
- Annual leave entitlement and fostering friendly policy
- Family-friendly policies and occupational health
- On-site gyms and staff associations
- Reward and recognition and Blue light Card
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