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Negotiation Specialist
2 months ago
Job Summary:
Your Legal Costs is a dynamic and forward-thinking firm of cost consultants seeking an ambitious and dedicated individual to join our growing team. As a Negotiation Specialist, you will play a key role in delivering excellent customer service and achieving outstanding results for our clients.
Key Responsibilities:
- Client Care: Provide exceptional client care and ensure that all client needs are met.
- Target Achievement: Meet and exceed monthly targets, driving business growth and success.
- Cost Valuation: Conduct thorough itemized valuations of costs presented and provide clear, concise guidance on recoverability.
- Communication: Effectively communicate with opponents, solicitor clients, and relevant disbursement providers, ensuring seamless collaboration and resolution.
- Team Collaboration: Work closely with other departments, team leaders, and managers to achieve shared goals and objectives.
- Task Management: Prioritize and complete daily task lists, ensuring case loads are managed within negotiation service level agreements.
- Call Handling: Answer negotiation call group calls and direct queries where possible, ensuring timely and effective resolution.
- Additional Duties: Perform other duties as reasonably required by the business to support your development and growth.
Competencies:
- Time Management: Demonstrate excellent time keeping and attendance, ensuring timely completion of tasks and responsibilities.
- Teamwork: Work effectively within a team and independently, contributing to a positive and productive work environment.
- Customer Service: Provide exceptional customer service and communication skills, ensuring client satisfaction and loyalty.
- Workload Management: Effectively prioritize workload to comply with service level agreements, ensuring timely and efficient delivery.
- Computer Skills: Possess good computer skills, particularly in Excel and Word, to support data input and communication.
- Attention to Detail: Demonstrate attention to detail, ensuring all client preferences are adhered to and data is accurate and thorough.
- Literacy: Possess high-level literacy and communication skills, enabling effective professional communication.
Experience:
- Negotiation Experience: Possess negotiation experience, with a strong understanding of litigation funding, insurance, and legal claims.
- Personality and Tenacity: Demonstrate a strong personality and tenacity, with the ability to adapt to changing circumstances and priorities.
- Desirable Skills: Knowledge of the financial service industry and proficiency in MS Office 2007 or later, particularly in Excel and Word, is desirable.
Benefits:
- Competitive Salary: Receive a competitive basic salary, reflecting your skills and experience.
- Annual Leave: Enjoy 22 days annual leave plus bank holidays, providing a healthy work-life balance.
- Birthday Off: Take an additional day off on your birthday, celebrating your special day.
- Christmas Bonus: Receive an additional day off over Christmas, enjoying quality time with loved ones.
- Personal Time: Enjoy 8 hours of personal time for external appointments across the year, supporting your personal and professional development.
- Loyalty Scheme: Participate in a loyalty scheme, recognizing and rewarding your dedication and commitment.
- Salary Sacrifice: Take advantage of salary sacrifice to assist with city centre parking, supporting your financial well-being.
- Staff Referral Bonus: Receive a staff referral bonus, rewarding your efforts in attracting top talent.
- Employee Assistance Programme: Access an employee assistance programme, providing support and guidance for your personal and professional growth.
