Business Development Manager
5 days ago
As a Business Development Manager at Maplecrest Ford Lincoln of Union, you will be responsible for creating and measuring internet and business development processes. This includes managing customer service representatives in a call center environment, developing new hire processes, and cultivating engaged staff.
Responsibilities:
- Create, maintain, and measure internet and business development processes for sales and service.
- Manage a team of customer service representatives in a call center setting.
- Develop and maintain new hire and interview processes for all BDC representatives/appointment coordinators.
- Cultivate an engaged, intelligent, and consistent workforce.
- Attract potential clients and retain current clientele by answering product and service questions via phone and/or internet.
- Contribute to high scores for the manufacturer's customer satisfaction index (CSI).
- Strive for continuous improvement in the BDC and the company as a whole.
- Maintain high moral and ethical standards and conduct yourself with honesty and integrity.
Benefits:
- Paid training.
- Health, dental, vision, life, and disability insurance.
- Employee purchase program.
Estimated salary range: $50,000 - $70,000 per year.
The ideal candidate will have excellent communication and leadership skills, with experience in managing teams and developing business processes.
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