Operational Change Management Expert

7 days ago


Manchester, United Kingdom Smart DCC Full time
About the Job

We are seeking a highly skilled Enterprise Service Design Specialist to join our team at Smart DCC. As a key member of our Operational Change Management team, you will be responsible for designing and implementing enterprise service architecture.

With a strong background in Service Design and Architecture, you will work closely with stakeholders to design and implement solutions that meet the strategic aims and needs of Operations. Your expertise in producing high-quality service architecture artefacts will be essential in shaping the future of our organization.

This is an excellent opportunity to secure a 6-month day rate contract as an Enterprise Service Architect, working on major change activities and providing day-to-day architectural oversight, control, and decision-making.

Key Responsibilities
  • Actively contribute to the overall team strategy and take accountabilities for aspects of the Major Change and ODA team.
  • Work collaboratively with wider Operational teams to support the shape and design of the E2E Operational teams and capabilities, aligning the integration of new services and products to a Theory of Management (TOM).
  • Owning and delivering end-to-end service architecture packages through robust planning and management, ensuring that Service Design supports.
  • Influencing project/program and key stakeholders to ensure that the product or solution delivered meets the strategic aims and needs of Operations.
About You
  • You have extensive experience in a similarly high-level Service Architecture role.
  • You have experience in Service Design and Architecture, this is not a technology-focused architecture role.
  • You have experience acting as an SME interface to program and projects.
  • You have extensive experience producing enterprise service architecture artefacts which include, but are not limited to, High-level Service Designs, system data, plans, and Ways of Working documents.
About Us

At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. Whether it's doing purposeful work, helping us grow, or building the career you want – we'll give you the support to do it all. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.

The estimated salary for this role is £80,000 - £110,000 per annum, depending on experience, location, and qualifications.



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