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Outreach Support Specialist
2 months ago
About the Role:
We are seeking an experienced Outreach Support Specialist to join our team at Peabody. As an Outreach Support Specialist, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home.
In conjunction with colleagues and Senior Managers, you will be responsible for the effective operation of the Support Service, in line with its policies and procedures, including encouraging a co-operative and supportive environment within the Service, listening to customers' views and developing new services to meet these needs.
Key Responsibilities:
- To provide pre tenancy guidance and ongoing support to customers on all tenancy matters, including assistance to furnish and move into properties.
- To enable customers to abide by their tenancy agreements, giving advice and assistance on dealing with police and courts where this relates to housing matters.
- To provide basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support.
- To work with customers to identify the skills required to manage their own tenancy, including assistance to deal with difficult situations.
Requirements:
- An Enhanced DBS check
- A UK driver's licence
- Access to a vehicle
About Us:
Peabody is one of the oldest not-for-profit housing associations in the UK, with a history spanning over 160 years. We are responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. Our purpose is to help people flourish, and we are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained.
Benefits:
- Up to 25 days' annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
