Client Care Advisor
4 weeks ago
We are seeking a Client Care Advisor to provide exceptional customer support in Peterborough, UK. As a key member of our team, you will handle customer inquiries, provide accurate information, and resolve issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account details.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in customer service is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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Care Support Specialist
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