Cybersecurity Solutions Architect
4 weeks ago
SonicWall is a leading cybersecurity company with over 30 years of experience, recognized for its partner-first approach. Our customers and partners rely on us to provide relentless security against cyber threats. With our ZTNA Platform, you will work with customers and partners to architect solutions that meet their needs.
As a Solutions Architect, you will be a key contributor to enhancing our Managed Service Provider program, helping partners grow their business within our product portfolio. Your core responsibilities will include driving positive client outcomes, nurturing current clients, and aiding in driving net-new business.
Key responsibilities include:
- Proactively assessing solutions in production and helping customers and partners optimize and utilize licenses and features.
- Focusing on delivering the best possible user experience and ensuring our products/services provide excellent value to partners and customers.
- Identifying new use cases within existing customers or partners, building a deployment plan, and supporting the rollout from a design perspective.
- Sharing best practices in design and deployments.
- Providing and maintaining quarterly reports on account health and expansion opportunities.
- Building the account to be referenceable.
- Working alongside sales account management to retain and grow the business.
- Demonstrating strong judgment in risk management and problem mitigation, making timely decisions from both business and technical perspectives while maintaining high levels of customer satisfaction.
- Setting clear objectives, evaluating progress, and instilling a high-performance culture focused on teamwork, service excellence, ownership, and accountability.
- Effectively communicating critical account issues' status to Sales, Engineering, PM Leadership, and other invested parties.
Requirements include:
- Minimum of 5 years of experience as a Network Security Architect or Sr. S. in CS/CIS/MIS/Business or related field.
- Prior experience managing customer/partner accounts from a technical perspective.
- Technical experience in the Cyber Security, Cloud, and Network Security Industry.
- Strong knowledge of both public and private DNS.
- Knowledge of Network Security (Routers, Switches, firewalls, VPN routers).
- Demonstrated ability to execute requirements based on a SOW and project plans successfully.
- Strong experience leading complex enterprise projects using a structured approach.
- Excellent technical knowledge of Networking principles - TCP/IP, routing, DNS preferred.
- Strong experience architecting/designing enterprise solutions (application services, network or security).
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