Leading Machine Learning Engineer for AI-Powered Customer Experience

1 month ago

London, Greater London, United Kingdom Higher - AI recruitment Full time

OVO Group is a pioneering energy technology company dedicated to transforming the way people interact with clean, affordable energy. With a strong commitment to sustainability and innovation, they aim to create a world where everyone has access to reliable and environmentally friendly energy solutions.

The Tech organisation at OVO is undergoing an exciting expansion phase, which includes hiring talented professionals across various data squads throughout 2024 and 2025. As a Senior Machine Learning Engineer, you will play a vital role in developing OVO's cutting-edge contact centre AI solution, leveraging state-of-the-art Generative AI as the sole ML expert in a collaborative product team.

Key Responsibilities:

  • Develop and scale OVO's contact centre AI solution, working closely with a cross-functional team of Data Scientists, Software Engineers, and Data Engineers
  • Create and maintain training, evaluation, and deployment pipelines for AI, including tasks like Retrieval-Augmented Generation (RAG), fine-tuning, and large language models (LLMs)
  • Collaborate with data scientists to design and implement feedback loops, online and offline evaluation methods, and A/B testing for continuous model improvement
  • Owning the observability, cost management, performance, training, and evaluation of models to ensure reliable and efficient deployments
  • Bring ML expertise to shape the team's target architecture, design pipelines, and help define robust development processes

Required Skills and Qualifications:

  • Demonstrated experience with deploying production-grade models with rigorous standards for scalability, reliability, and monitoring
  • Experience in repeatable cloud infrastructure provisioning, configuration management across the MLOps architecture (including CI/CD pipelines) and database systems
  • Fluency in Python, SQL, and Terraform
  • Strong understanding of software testing and continuous integration
  • Proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business
  • Excellent presentation and communication skills – able to articulate results clearly and concisely to senior stakeholders

Benefits:

  • Competitive salary range of £64,000-£92,000 based on experience
  • On-target bonus of 15%
  • 34 days holiday including bank holidays
  • Pension matching up to 5%
  • Flexible working as standard
  • Enhanced parental leave policies
  • 9% cash flex fund which can be used towards various benefits (pension top-up, annual leave top-up, gym memberships, healthcare cash plan, workplace ISA, etc.)

About Higher-AI Recruitment:

We are a leading recruitment agency specialising in Artificial Intelligence and Machine Learning roles. Our mission is to connect talented professionals with innovative companies that are shaping the future of technology. At Higher-AI Recruitment, we believe in the power of collaboration and teamwork, and we are committed to helping our clients find the best candidates for their needs.

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