Event Coordinator

3 weeks ago

Coventry, Coventry, United Kingdom Frasers Group Full time

Job Description

Roles and Responsibilities:

Event Management Team

  • Deliver successful conferences and meeting business at the Coventry Building Society Arena by working with the Event Management Team.
  • Enhance event standards and increase incremental sales spend.
  • Work with organisers to achieve successful events for both organisers and the venue.
  • Operate and maintain the venue booking system (iVvy), producing detailed event banqueting orders with high accuracy within a set timeframe.
  • Collect event feedback from clients post-event to achieve successful rebooking of future events.
  • Liaise with clients to create detailed event banqueting orders for clients and venue operational teams.
  • Provide venue, contractor, and partner information to clients to facilitate event smooth running.
  • Liaise with onsite and offsite contractors to arrange additional services for clients and drive incremental revenue.
  • Process documentation and correspondence in a timely manner.
  • Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
  • Ensure event documentation is signed off by clients and contractors and submitted to venue teams within agreed timelines.
  • Work with the Health and Safety Manager to ensure H&S documentation is completed and submitted within set timelines.
  • Liaise with operational departments to meet client expectations and requirements.
  • Produce detailed P&Ls for events over £10,000, achieving set profit percentages.
  • Represent the department professionally to clients, suppliers, and internal colleagues.
  • Gather post-event feedback and circulate it to relevant departments.
  • Attend weekly operational function sheet meetings, event planning meetings, and monthly exhibition internal meetings.
  • Manage client accounts to increase business growth and rebooking of events.
  • Perform other duties deemed reasonable for the role.

Qualifications and Experience

Key Skills and Abilities

  • Demonstrate a professional approach generating credibility and confidence in others.
  • Possess a customer service ethic with a strong client focus.
  • Be confident, assertive, self-motivated, and flexible.
  • Ability to overcome obstacles to solve problems and achieve results.
  • Ability to work with little supervision, manage time, and priorities effectively.
  • Personal commitment to continuous self-development.
  • Flexibility to work outside normal office hours, cover event days, including weekends and public holidays.
  • Previous event management experience within a conference and banqueting environment.

Additional Information

Aptitude, Skills, and Abilities

  • Excellent written, interpersonal, and general administration skills.
  • Effective team working skills and ability to work independently using own initiative.
  • Ability to work quickly and efficiently.
  • Ability to meet deadlines and excellent organisational skills.
  • Flexibility in terms of working hours, adapting to deadlines dictated by events.

Benefits

Onsite free parking.

Subsidised canteen.

Working 5 days in 7 per week, including weekends and events subject to events timetable.

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