Retail Sales Associate

2 days ago


Stockport, Stockport, United Kingdom GSF Car Parts Limited Full time
Job Overview
Casual Retail Assistants play a crucial role in delivering exceptional customer service and driving sales growth at GSF Car Parts Limited. We are seeking talented individuals who can provide top-notch support to our customers, achieve branch and individual targets, and develop strong relationships with key stakeholders.

About the Role
This is an exciting opportunity for motivated and target-driven individuals to join our team as Casual Retail Assistants. As a key member of our sales team, you will be responsible for serving customers, picking parts, assisting sales teams, and ensuring a positive team performance. You will also contribute to achieving relevant set KPIs and promote a good image of the company by representing our values and maintaining a professional appearance.

Key Responsibilities
  • Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
  • Pick relevant parts from the warehouse to fulfil customer orders.
  • Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  • Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
  • Check customer returns for resale, warranty or surcharge.
  • Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  • Utilise the E-learning portal to develop product knowledge and improve performance.
  • Ensure that the customer facing areas of the branch are kept clean and tidy.
  • Develop strong working relationships with customers and understand their garage needs.
  • Always promote a good image of the company by representing our values and maintaining a professional appearance.
  • Work towards the achievement of relevant set KPIs.


Requirements
  • Proven customer service or sales/retail experience within a customer facing role.
  • Target driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
  • Confident user of IT and computer systems.
  • Ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry is advantageous.



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