inclusive engagement specialist
4 days ago
We are seeking a highly skilled and dedicated Inclusive Engagement Specialist to join our team at Sandwell Metropolitan Borough Council. This exciting opportunity will involve working closely with various stakeholders to promote a positive and harmonious working environment, championing equality, diversity, and inclusion across the council.
About the RoleAs an Inclusive Engagement Specialist, you will be responsible for:
- Carrying out duties in line with the Council's policy on equality and being sensitive to the needs of disadvantaged groups.
- Acting as an exemplar on equality issues and identifying training needs for yourself and employees under your supervision.
- Participating in the operation of the Council's Appraisal Scheme and championing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council.
- Receiving calls from individuals and services being monitored for Lone Worker, Telecare, Telehealth, Fire, Burglary, Door Access requests, and taking appropriate action.
- Operating and maintaining manual and computerised information systems, other computer terminals, and technology to provide the required service.
The successful candidate will have the following key responsibilities:
- To participate and maintain knowledge of SMBC's Emergency Planning procedures and receive telephone calls to coordinate appropriate action for major emergencies and serious incidents.
- To train, assist, and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
- To contact colleagues and arrange emergency cover for sickness or any other absence.
- To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
- To attend and participate in Team Meetings and undertake safety checks on the fleet vehicle used in the course of duties.
- To provide emergency first aid, lifting, and handling as required, for which appropriate training will be given.
- To collect service charges owing from clients as required, ensuring the completion and provision of a receipt while adhering to procedures.
To be considered for this role, you must have:
- A strong understanding of equality and diversity principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Basic IT skills and ability to learn new systems quickly.
The salary for this position is £27,445 per annum, plus benefits including annual leave, pension scheme, and professional development opportunities.
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