Energy Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Octopus Energy Full time

About the Role

We are seeking a talented individual to join our Operations team as an Energy Specialist. In this role, you will be responsible for delivering exceptional customer service, resolving customer queries, and providing a seamless experience for our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Take ownership of customer issues, working to resolve them efficiently and effectively.
  • Develop and maintain a deep understanding of our products and services, ensuring accurate and informed responses to customer queries.
  • Contribute to the development of new processes and procedures to improve customer experience.

About Us

Octopus Energy is a rapidly growing renewable energy supplier, dedicated to providing innovative and sustainable energy solutions. We are passionate about delivering exceptional customer service and creating a positive impact on the environment.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.
  • Professional development and training opportunities.
  • A collaborative and supportive work environment.
  • The chance to make a positive impact on the environment.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Passion for delivering exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual, passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].


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