Customer Experience Director

3 days ago


Windsor, Windsor and Maidenhead, United Kingdom Scotiabank Full time

We are seeking a highly skilled Customer Experience Director to oversee our Retail Service teams at Scotiabank. As a key member of our team, you will play a critical role in helping customers achieve their financial goals.

Job Responsibilities
  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.
  • Build strong customer relationships and deliver exceptional customer service.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
  • Act as a change management lead by assisting with the implementation of new policies and procedures.

Key Requirements:

  • Strong customer service skills.
  • Previous experience managing a team of employees, including coaching, leading, and scheduling.
  • Availability to work a flexible schedule.
  • Previous banking experience is an asset.
  • Strong technical skills, able to promote and demonstrate digital/self-service banking options.

Estimated Salary: $80,000 - $110,000 per year.

Note: This salary estimate is based on national averages and may vary depending on location and other factors.



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