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Representation Specialist

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Southwark, United Kingdom Hatched Recruitment Group Full time

Job Role: As a member of the Parking Appeals and Representations team at Hatched Recruitment Group, you will play a crucial role in delivering a timely and effective service for the Parking and Network Management team and the wider council.

Key Responsibilities:

  • Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of Penalty Charge Notices (PCNs) issued to motorists.
  • Ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75), and the council's communication procedures to deliver a high standard of customer services to residents and visitors.
  • Attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required, and determining a plan for any complex cases highlighted in accordance with the legislation.
  • Ensure that all incoming parking permit applications and parking control suspension applications are dealt with, including requests for further information, in line with the set time limits given by the appeals and representations managers.

Requirements:

  • Ability to produce work to a consistently high standard and use experience, knowledge, and aptitude to weigh up evidence in each case.
  • Excellent communication and customer service skills to deliver a high standard of service to residents and visitors.
  • Ability to work in a fast-paced environment and meet deadlines.