Housing Advisor

1 month ago


Peterborough, Peterborough, United Kingdom The Longhurst Group Full time
Lettings Advisor Role

We are seeking a skilled and customer-focused Lettings Advisor to join our team at The Longhurst Group. As a key member of our Lettings team, you will play a vital role in supporting customers to finalise their tenancy agreements and allocating properties to new customers.

Key Responsibilities:
  • Process succession, assignment, and mutual exchange applications in line with policies and procedures.
  • Liaise with external stakeholders such as Local Authority Lettings and Nominations Schemes to re-advertise and allocate empty homes.
  • Hold potentially difficult conversations with customers in line with our lettings policy.
  • Work with internal and external partners to deliver an efficient letting service.
Requirements:
  • Excellent knowledge of IT applications (e.g. Microsoft Office).
  • Some understanding of social housing.
  • Organised and able to prioritise workload.
  • Excellent communication and customer service skills.
What We Offer:
  • A competitive 28-day annual leave entitlement plus bank holidays.
  • Pension Scheme with contributions matched by us up to 8%.
  • Life Cover of three times your annual salary (as part of pension scheme membership).
  • Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine.
  • Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards.
  • Free access to financial education service, supporting with personalised financial information on a range of topics.
  • Free Eye Tests.
  • Free flu vaccinations.
  • Investment in your personal development through our extensive learning and development opportunities.
  • Professional subscription for membership fees relating to your role, paid for by us.
  • Family friendly, carers leave plus other paid leave.
  • Long Service Awards.
  • Carers Networking Group and resources to support Unpaid Carers.

We are committed to safeguarding, promoting the welfare of adults with care and support needs and expect all colleagues and volunteers to share this commitment. This position is subject to a DBS Check. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.



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