Senior Process Performance Leader

4 weeks ago


Manchester, United Kingdom First Central Insurance Management Ltd Full time

We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price.

We're looking for a Senior Process Performance Leader to join our Commercial & Marketing team. This is a 12-month fixed-term contract opportunity to cover a maternity leave within the team.

In this role, you'll support oversight, governance, and continuous improvement of our core business processes across the lifecycle of a policy. You'll ensure delivery of customer expectations while meeting commercial targets and regulatory requirements.

Key responsibilities:

  • Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy.
  • Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes.
  • Business lead on strategic projects that support acquisition or persistency or deliver better controls in our core business processes.
  • Support the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines.

Requirements:

  • Experience of working within a highly regulated environment.
  • Understanding of the insurance/financial services industry, its products, and key regulations.

Skills:

  • Numerate and analytical, with the ability to solve problems and distil complex information into clear insight and recommendations.
  • Highly motivated self-starter.
  • Ability to make quick confident decisions at a strategic level to move things forward.
  • Structured thinking, finding solutions to complex problems and adopting a pragmatic way forward.
  • Ability to communicate complex information in an easily digestible format to key stakeholders.

Knowledge:

  • Excellent understanding of retail insurance products, the insurance industry, and the different distribution channels.
  • Knowledge of FCA requirements (including Consumer Duty).

Behaviours:

  • Professional, confident, and personable, able to deal with any situation.
  • Commercially focused with a strong customer ethic.
  • A flexible approach and positive attitude.
  • Able to work on own initiative and also collaboratively as part of a team.

We pride ourselves on being a great place to work. To see what our colleagues think about working here.

People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive.


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