Data Analyst Expert

7 days ago


London, Greater London, United Kingdom NICE Full time

Role Overview

We are seeking a skilled Data Analyst Expert to join our team. This role will work on projects critical to our client's success, collaborating with various teams to design and implement business and technical requirements for ContactEngine deployments.

Key Responsibilities:

  • Becoming an expert in ContactEngine solution design consultancy and implementation
  • Learning client business processes to define and document requirements for automated transactions of proactive customer journeys
  • Documenting End-to-End Application Integration Specifications
  • Configuring, performing E2E testing, debugging, and deploying the SaaS platform based on client requirements
  • Defining and implementing ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
  • Writing queries in SQL and building reports and dashboards
  • Collecting, organizing, analyzing, and disseminating information with attention to detail and accuracy
  • Designing and testing APIs
  • Assisting with training new implementation specialists
  • Providing on-call support to customers

Requirements

  • A degree in Computer Science, Business Analytics, Data Analytics, or a related field
  • Knowledge of basic programming languages and data structures
  • Knowledge of data analysis and SQL
  • Curious with a passion for learning
  • A keen problem solver
  • Ability to successfully work in a team-oriented, highly collaborative environment

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications. NICE offers a competitive benefits package, including a hybrid work model with 2 days in the office and 3 days remote work. Join our innovative team and be part of shaping the future of customer experiences.


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