Technical Support Specialist

3 weeks ago


Kidderminster, Worcestershire, United Kingdom Franklin Fitch Full time

The Franklin Fitch team is seeking a skilled Field Engineer to join our ranks. As a proactive and skilled Field Engineer, you will be responsible for providing expert support on a wide range of IT issues on customer sites.


Key Responsibilities:



  • Troubleshoot and resolve hardware issues, including repairs, installations, and upgrades.
  • Deliver and collect hardware from clients.
  • Work in a team on office relocations and hardware rollouts.
  • Set up printers and office hardware.

About You:



  • Strong knowledge of hardware troubleshooting (PCs, servers, printers).
  • Excellent problem-solving and multitasking abilities.
  • Strong communication skills with the ability to explain technical issues to non-technical users.
  • Attention to detail and ability to work independently under pressure.
  • Clean driving license.
  • Clear DBS.

Benefits:



  • Opportunities for career growth.
  • Regular training and development opportunities.
  • A supportive and collaborative working environment.


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