Program Coordinator

4 weeks ago

Fairford, Gloucestershire, United Kingdom University of Maryland Global Campus Full time

Program Coordinator - Backup Role

UMGC Europe is seeking a highly skilled and organized individual to fill the role of Backup Program Coordinator. As a key member of our team, you will be responsible for providing academic and administrative support services to our students and ensuring quality assurance standards are met.

Key Responsibilities:

  • Provide academic and administrative support services to students and ensure quality assurance standards are met.
  • Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
  • Provide and maintain open and positive communications with host military Education Services Officer and respective Education Center staff.
  • Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed.
  • Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling.
  • Assist with processing students' military documentation, including Tuition Assistance vouchers, ID cards, orders, etc.
  • Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
  • Assist with base access as needed.
  • Perform other duties as assigned.

Requirements:

  • High school diploma/GED
  • Background in customer service
  • Able to work in a fast-paced and complex environment with accurate attention to detail
  • Possess basic office management and clerical skills
  • Effective written and verbal communication skills
  • Good interpersonal skills
  • Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

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