Lettings Assistant

1 day ago


West Bromwich, Sandwell, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and customer-focused Lettings Assistant to join our team at Riverside. As a key member of our Lettings team, you will play a vital role in delivering a high-quality lettings service to our customers, ensuring that homes are let quickly and efficiently, while maintaining the required standards and KPIs.

Key Responsibilities
  • Manage notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid.
  • Manage customer housing applications using the Choice-Based Lettings (CBL) System.
  • Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements, and online advertising as appropriate.
  • Carry out pre-tenancy checks, including an income and expenditure check, to support customers in ensuring they can afford the property and referring on for specialist support as needed.
  • Take initial rent payments in line with our 'Rent when due' approach and agree and set up payment plans.
  • Maintain accurate customer records, preparing sign-up documentation, and creating tenancies in the housing management system.
  • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions, and resolving issues to drive high levels of satisfaction with the lettings process.
  • Deal with customer enquiries, including face-to-face interactions, promoting a culture of customer care and continuous improvement.
  • Provide an efficient and welcoming reception and telephone service to all customers in line with Riverside service standards.
  • Liaise with internal and external partners regarding specific areas of service delivery, such as repairs and maintenance, planned works contractors, and debt recovery, providing advice and assistance as needed.
About You

We are looking for someone with a proven ability to show initiative and take ownership of tasks, a strong customer focus, excellent written and verbal communication skills, proficiency in Microsoft Office Suite, and excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.

Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy competitive pay, a generous pension, 28 days' holidays plus bank holidays, flexible working options, investment in your learning, personal development, and technology, and a wide range of benefits.

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.


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