Service Improvement Officer

3 days ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

This Service Improvement Officer role involves using analytical skills to understand customer complaints and drive process improvements at Affinity Water. You will be instrumental in enhancing customer experience and contributing to business success.

Main Objectives:
  • To address customer complaints promptly and effectively.
  • To analyze complaint data to identify trends, recurring issues, and areas for improvement.
  • To collaborate with various stakeholders to implement corrective actions and improve processes.
Requirements:
  • Excellent analytical skills, with the ability to interpret complex data.
  • Strong knowledge of data protection and GDPR Compliance.
  • Effective communication and interpersonal skills.

The salary for this role is approximately £32,000 - £42,000 per annum, depending on qualifications and experience.

Our company offers:

  • A competitive bonus scheme.
  • A wide range of learning and development opportunities.
  • A diverse array of family-friendly policies.
  • A comprehensive wellbeing programme.
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