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Practice Manager
2 months ago
About the Role
Stafford Health & Wellbeing is seeking an experienced and skilled Practice Manager to join our team. As a Practice Manager, you will be responsible for the overall leadership and management of our healthcare services.
Key Responsibilities
- Develop and implement business development plans to drive forward the practice's aims and objectives.
- Monitor and evaluate the performance of the practice team against objectives, identifying and managing positive change.
- Develop and maintain effective communication within the practice and with relevant outside agencies.
- Ensure the business continuity plan and disaster recovery procedures are continually operational.
- Coordinate meetings, including the preparation of agendas, minutes, and action points to drive change.
- Develop practice protocols and administrative procedures, reviewing and updating as required.
- Manage and oversee the recruitment and retention of all staff, providing a general personnel and team management/HR service to all staff.
- Ensure that all members of staff are legally and gainfully employed.
- Monitor skill-mix, staff efficiency, and deployment of staff.
- Manage staffing levels within target budgets.
- Oversee staff payroll, including pensions.
- Oversee staff induction and staff training, ensuring that all staff are adequately trained to fulfill their role.
- Ensure all staff follow and adhere to policies, standards, and guidelines.
- Oversee all annual leave systems and study leave systems.
- Develop and implement effective staff absence monitoring systems, back to work interviews, and staff support procedures.
- Develop and implement effective staff appraisal, personal development plans (PDP), and monitoring systems.
- Support and mentor staff, both as individuals and as teams, to maximize staff morale and efficiency.
- Implement effective systems for the resolution of disputes and grievances.
- Keep abreast of changes in employment legislation.
- Ensure up-to-date HR documentation and systems, including job descriptions, employment contracts, and employment policies and procedures.
- Ensure contractual reporting systems, including the NHS Workforce Survey.
- Use technology appropriately to support HR systems and maximize efficiency.
- Arrange appropriate indemnity and locum insurance cover.
- Liaise with partners on staff development.
- Take overall responsibility for the management and resolution of all significant events and complaints.
- Strategic oversight and understanding of the practice finances in order to drive change.
- Understanding of the practice accounts, current income streams, and expenditure. Keep abreast of contract and legislation changes and new funding opportunities.
- Maintain an up-to-date knowledge of Health and Safety.
- Support equality, diversity, and rights of patients, carers, and colleagues.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manage own time, workload, and resources.
Person Specification
- Experience
- Can work well in a team and autonomously.
- Able to adopt a solutions-focused approach.
- Has excellent communication, oral and written, and interpersonal skills.
- Desirable
- Has an understanding of team dynamics.
- Qualifications
- Educated to GCSE standard or equivalent with grade C or above in English.
- Evidence of a commitment to continuing professional development.
- Excellent keyboard skills, experience of using Microsoft Office Word, Excel.
- Desirable
- Experience of using EMIS computer software.
- Management experience in GP practice management.