Guest Experience Specialist

2 weeks ago


East Horsley, Surrey, United Kingdom De Vere Full time
Job Title

Greet and serve guests in a welcoming and efficient manner, providing exceptional customer service and handling guest requests promptly.

Job Summary

As a Guest Services Representative, you will be responsible for creating memorable guest experiences by providing warm and genuine interactions, anticipating guest needs, and paying attention to every detail.

Responsibilities
  • Provide exceptional customer service to guests, responding promptly to their queries and requests.
  • Maintain a high level of product knowledge, advising guests on our services and amenities.
  • Ensure all interactions with guests are warm, genuine, and attentive to their needs.
  • Work effectively as part of a team to ensure seamless delivery of guest services.
Requirements

To be successful in this role, you will need:

  • Previous experience in the hospitality industry or a similar role.
  • Excellent communication and interpersonal skills.
  • Able to work effectively as part of a team.
  • Ability to maintain a high level of product knowledge.
What We Offer

We offer a competitive hourly rate of £11.50, plus a range of benefits designed to support your growth and wellbeing, including:

  • Varied shift patterns and contracts available to suit your lifestyle.
  • Paid holiday allowance based on the hours you work.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities.
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.


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