Traveller Services Housing Manager
2 weeks ago
We are seeking a highly motivated and experienced Housing Officer to join our Traveller Services team at Leeds City Council. As a key member of our team, you will be responsible for providing high-quality housing management services to meet the needs of our customers, making a positive contribution to the social and physical environment of the area managed.
Key Responsibilities- Take ownership and responsibility for the social and physical environment of a defined geographical service area.
- Ensure that the estate environment is maintained to a high standard.
- Deal with issues of anti-social behaviour, nuisance, and work with other agencies to help create safe and sustainable communities.
- Enforce tenancy conditions where appropriate.
- Provide appropriate advice and support to customers.
- Ensure the Council's safeguarding procedures are followed where appropriate.
- Actively develop and promote tenant engagement and involvement through a variety of different approaches.
- Work within Council policies and procedures, including data protection and financial regulations.
- Ensure the Council's health and safety policies and legal requirements are adhered to.
- Support the achievement of equality and diversity in both employment and service delivery, including the promotion of equality of opportunity.
- Promote and deliver the priorities, values, and objectives of Leeds City Council at all times.
- Flexible and adaptable to change to assist other services as required, commensurate to grade.
- Participate in appraisal, training, and development activities as necessary to ensure up-to-date knowledge and skills.
- Improve own practice through observation, evaluation, discussion with colleagues, and development programs.
- Work collaboratively with colleagues, knowing when to seek help and advice.
- Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
- Be aware of and comply with Leeds City Council policies and procedures, e.g., child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
- Be aware of and support difference and ensure equality for all, working in an anti-discriminatory manner, upholding and promoting the values, standards, and equal opportunities of Leeds City Council.
- Recognize and appropriately challenge any incidents of racism, bullying, harassment, or victimization and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
- A good understanding of equality issues in the day-to-day delivery of services.
- Knowledge of effective anti-social behaviour remedies and best practice.
- Awareness of how social and environmental conditions affect quality of life.
- Ability to communicate effectively with customers, colleagues, elected members, and all other partners.
- Able to use a wide range of communication tools appropriate to the customers' preferred method.
- Able to show empathy, act tactfully, and sympathetically with customers over a range of issues.
- Able to manage competing demands and priorities to meet deadlines.
- Able to make objective decisions in the interests of achieving local priorities.
- Able to input, maintain, and retrieve information accurately from a variety of sources.
- Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
- Ability to work within budgets.
- Able to adapt behaviours to achieve positive outcomes.
- Experience of working with other agencies to achieve positive outcomes for customers.
- Experience of playing a key role within a community.
- Experience of working with the public.
- Experience of working to deadlines and adapting to competing priorities.
- Experience of working in a busy customer-focused team.
- Experience of working with a range of computer software packages, including Microsoft Office.
- Demonstrate a commitment to Council Values.
- Positive and flexible approach to change.
- Commitment to maintaining a healthy and safe environment.
- Willing to support and promote equality and diversity.
- Commitment to providing excellent service to customers.
- Committed to continuous improvement.
- Ability to understand and observe Leeds City Council Equal Opportunities Policy.
- Carry out all duties having regard to an employee's responsibility under Health & Safety Policies.
- Willingness to actively participate in training and development activities to ensure up-to-date knowledge, skills, and continuous professional development.
- Understand and embrace our values, behaviours, and codes of conduct.
- Commitment to personal learning and development.
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