Senior Manager, Client Onboarding and Transition
3 weeks ago
About the Role
The Bank of New York Mellon Corporation is seeking a highly skilled and experienced professional to join our Middle Office, Account Onboarding team as a Senior Manager, Client Onboarding and Transition. This role is located in Manchester, UK and will be working in a hybrid capacity.
Key Responsibilities
- Independently onboard clients into the system, drive and execute internal testing, execute client joint testing, and handle conversions to the system.
- Responsible for the overall success of large, complex transitions/conversions, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience.
- Provides consultative support of complex situations for internal and external clients.
- Leads project management activities for the onboarding/transition/conversion such as reporting, planning, issue/risk tracking, scheduling, effort estimation and day-to-day tracking, and other project documentation preparation.
- Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
- Leads large complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities.
- Possible direct reports; acts as a Team Lead and provides guidance to less experienced colleagues.
Requirements
- Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- Experience in securities, financial services or client-facing or project management roles preferred.
- Applicable local/regional licenses or certifications as required by the business.
About Us
The Bank of New York Mellon Corporation is a leading global financial services company that has been a trusted partner to clients for over 230 years. We are committed to helping our clients manage and service their financial assets, while providing innovative solutions and exceptional service.
Our Culture
We are proud of our inclusive culture and our commitment to diversity and inclusion. We believe that a diverse and inclusive workplace is essential to our success and we are committed to creating an environment where all employees feel valued, respected and empowered to contribute their best work.
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