Maintenance Coordinator

4 days ago


Essex, United Kingdom Premises Recruitment Ltd Full time

Maintenance Administrator Role

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A Customer-Focused Opportunity in the Construction & Maintenance Sector

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About Our Client\

Premises Recruitment Ltd specializes in construction and maintenance services, providing expert solutions for diverse sectors, including education, healthcare, and commercial properties.

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The company focuses on quality, reliability, and tailored approaches to meet clients' needs. Their expertise spans mechanical and electrical installations, refurbishments, and both planned and reactive maintenance.

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Key Responsibilities:

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  • Handling incoming calls and making outbound calls as required.\
  • Monitoring and responding to queries and call logs for all shared mailboxes.\
  • Creating and updating jobs on the EvoM system, recording notes, and inputting RM appointments into engineers' diaries.\
  • Managing client portals and ordering parts internally as needed.\
  • Tracking part deliveries with suppliers and arranging return visits for engineers.\
  • Scheduling diary management for allocated engineers and contractors.\
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Requirements\

We seek a skilled professional with:

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  • Customer helpdesk experience.\
  • Call handling experience, preferably in the building sector.\
  • Demonstrable interpersonal skills for effective communication.\
  • Ability to identify root causes of issues and find efficient solutions.\
  • Strong computer skills and experience with industry-specific systems and data entry.\
  • Calmness under pressure and ability to manage clients' expectations.\
  • IT literacy, including proficiency in Microsoft Office applications.\
  • High organizational skills and ability to work with figures and Excel spreadsheets.\
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What We Offer\

This is an office-based role with a competitive salary and benefits package, including:

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  • A salary range of £28,000-£32,000 depending on experience.\
  • A company pension scheme and group life scheme.\
  • Twenty-eight days' holiday per annum, rising to thirty-three after a full year (inclusive of bank holidays).\
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Join our dynamic team and contribute to delivering exceptional results in the construction and maintenance sector.



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