Maintenance Coordinator
4 days ago
Maintenance Administrator Role
\A Customer-Focused Opportunity in the Construction & Maintenance Sector
\About Our Client\
Premises Recruitment Ltd specializes in construction and maintenance services, providing expert solutions for diverse sectors, including education, healthcare, and commercial properties.
\The company focuses on quality, reliability, and tailored approaches to meet clients' needs. Their expertise spans mechanical and electrical installations, refurbishments, and both planned and reactive maintenance.
\Key Responsibilities:
\- \
- Handling incoming calls and making outbound calls as required.\
- Monitoring and responding to queries and call logs for all shared mailboxes.\
- Creating and updating jobs on the EvoM system, recording notes, and inputting RM appointments into engineers' diaries.\
- Managing client portals and ordering parts internally as needed.\
- Tracking part deliveries with suppliers and arranging return visits for engineers.\
- Scheduling diary management for allocated engineers and contractors.\
Requirements\
We seek a skilled professional with:
\- \
- Customer helpdesk experience.\
- Call handling experience, preferably in the building sector.\
- Demonstrable interpersonal skills for effective communication.\
- Ability to identify root causes of issues and find efficient solutions.\
- Strong computer skills and experience with industry-specific systems and data entry.\
- Calmness under pressure and ability to manage clients' expectations.\
- IT literacy, including proficiency in Microsoft Office applications.\
- High organizational skills and ability to work with figures and Excel spreadsheets.\
What We Offer\
This is an office-based role with a competitive salary and benefits package, including:
\- \
- A salary range of £28,000-£32,000 depending on experience.\
- A company pension scheme and group life scheme.\
- Twenty-eight days' holiday per annum, rising to thirty-three after a full year (inclusive of bank holidays).\
Join our dynamic team and contribute to delivering exceptional results in the construction and maintenance sector.
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