IT Systems Infrastructure Specialist

7 days ago


Belfast, United Kingdom Mount Charles Full time
About the Role

The Technology Operations Manager will play a crucial role in deploying, managing, and maintaining our IT systems within a busy and varied environment.

Key Responsibilities:
  • Prioritise and respond to helpdesk tickets and troubleshoot issues with hardware and software
  • Install and configure software and hardware, including EPOS tills, Windows 10/11 systems, laptops, desktops, mobile and tablet devices.
  • Management of the Microsoft environment
  • Set up and manage accounts, workstations and mobile devices
  • Monitor system performance and maintain systems according to requirements
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Assist with technology requirements of our Events Division
  • Escalation of significant issues to the Head of IT or the CTO

We estimate that the salary for this role is around £35,000 - £40,000 per annum, depending on experience.

Requirements:
  • Proven experience as a System Administrator, Network Administrator, or similar role
  • Experience with EPOS systems, Windows 10/11 systems, laptops, desktops, mobile and tablet devices
  • Experience managing a Microsoft 365 environment
  • Knowledge of system security, role-based access controls, and data protection
  • Resourcefulness and a conscientious, problem-solving aptitude
  • Excellent communication skills with the ability to build relationships with other teams and departments to enable enhanced support and communications
What We Offer:
  • 25 days' paid annual leave plus bank holidays
  • Contemporary Belfast based office
  • Company pension scheme - Salary Exchange
  • Life Assurance
  • Health and Well-being platform inclusive of an Employee Assistance Programme
  • Employee Development and Training Programme
Working Pattern:
  • 37.5 hours per week (Flexible and Agile working patterns)
  • Monday to Friday
  • 9am - 5pm
  • Temporary Position


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