Network Planning Operations Director

2 weeks ago

Manchester, United Kingdom relaytech Full time

Overview


We are a pioneering e-commerce-native logistics network, dedicated to environmental, social, and economic sustainability. Our innovative approach enables us to reduce carbon emissions, lower costs, and improve delivery efficiency.


As we continue to grow, we are seeking a highly skilled City Manager - North West to lead our last-mile logistics expansion in the Liverpool or Manchester area.


Job Description:


  • Oversee daily logistics operations, ensuring seamless processes across the region.
  • Lead communication with external and internal partners, including pitstop facilities, middle-mile couriers, and sortation operatives.
  • Advise on pricing levels for base pay and surge incentives to meet cost efficiency and on-time performance targets.
  • Coordinate with operations leads on geographical expansion and special projects.
  • Manage local courier satisfaction and experience, ensuring high engagement scores.
  • Provide weekly updates on project and performance progress to the operations management team.
  • Act as a local expert, advising on the unique characteristics of different areas within the city, including local events, traffic conditions, and other elements impacting delivery performance and cost efficiency.
  • Balance supply and demand by working with business operations, courier operations, and the onboarding team to ensure enough riders are in the right place at the right time.
  • Oversee the local fleet structure, quality control, and incentive programs, while managing courier relations.
  • Conduct root cause analysis to identify and proactively address areas for operational improvement.
  • Work with cross-functional teams to plan the rollout of new clients, pickup locations, and service verticals.

About the Role:


This is an exciting opportunity for a motivated individual to join our fast-growing start-up and contribute to our mission of making e-commerce sustainable and efficient. As a City Manager - North West, you will have the chance to develop your skills, take ownership of projects, and work closely with our operations management team.


Requirements:


  • Minimum 2 years of experience in consulting, retail, FMCG, or operations roles.
  • Background in logistics, delivery, or ride-hailing companies is preferred.
  • Data-driven, with a passion for problem-solving.
  • Able to travel around the North West Region for new city launches and postcode expansion.
  • Ability to work independently and as part of a team.
  • Eagerness to learn the business from the ground up and contribute new ideas.
  • Proven ability to take ownership and use initiative in decision-making.
  • Excellent interpersonal and communication skills.
  • Experience in a fast-growing start-up is a plus.

What We Offer:


  • $60,000 per year (estimated salary based on location and industry standards).
  • Generous equity package.
  • Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support, and more.
  • Contributory pension scheme.
  • Hybrid working.
  • Free membership of the gym in our co-working space in London.
  • Cycle-to-work scheme.
  • A culture of learning and growth, where you're encouraged to take ownership from day one.
  • Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.

About Relay:


We are a pioneering e-commerce-native logistics network, dedicated to environmental, social, and economic sustainability. Our innovative approach enables us to reduce carbon emissions, lower costs, and improve delivery efficiency. With a focus on customer satisfaction and employee well-being, we strive to create a positive impact on our communities and the environment.

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