Telephony Support Specialist

1 week ago


Ross on Wye, Herefordshire, United Kingdom HSL Compliance Limited. Full time
Operational Assistant - Customer Contact

We are seeking an experienced Operational Assistant to join our team at HSL Compliance Limited. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting our customers with their queries and issues.

Your key responsibilities will include liaising with our field team to resolve logistical or onsite issues, ensuring reports are returned on time, and monitoring urgent surveys. You will also be responsible for communicating with clients via phone and email, providing support for our Logistics Manager with commercial administration tasks.

To be successful in this role, you will need to have good IT skills, including Microsoft Office, and a strong internet search ability. You will also need to be comfortable working in a team environment and be able to communicate effectively with colleagues and clients.

This is a full-time position, Monday to Friday, 8:00am - 4:30pm, with a competitive salary of £26,000 per annum, plus benefits including 25 days annual leave, 8 bank holidays, and retail discounts. Bonus opportunities include refer a friend and employee of the month awards.

Key Responsibilities:
  • Liaise with field team to resolve logistical or onsite issues
  • Ensure reports are returned on time and monitor urgent surveys
  • Communicate with clients via phone and email


Requirements:
  • Good IT skills, including Microsoft Office
  • Strong internet search ability
  • Comfortable working in a team environment


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